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Our Service Commitment

Ian Glen
Director, Customer Support Services
Phone: +1-310-765-3639
Email: iglen@teledyne.com
 

The Customer Support Services organization is committed to addressing all of the support needs of our customers.

We provide the following services:
Technical Support
Repair Stations (FAA, EASA and CAAC approved)
Field Engineers
AOG Service
Technical Publications
Training Services

You can tell us about your issues via telephone, email or through our web-based reporting system.

At Teledyne Controls, we try to ensure that your concerns are dealt with by someone who can actually help. We do not subcontract any support services, we prefer to put you directly in touch with professional, qualified people who understand our products and services intimately.

Our commitments to you, our customers, are:
Responsiveness - we will reply to every communication same or next business day
Ownership - our support staff will assume ownership of your issues and manage them to conclusion
Communication - will be timely and coherent
Integrity - we will always conduct business with you ethically and professionally

We also strive to continually improve everything that we do. If you have any comments or questions about our services, suggestions for improvements or experiences you would like to share, I would like to hear from you at iglen@teledyne.com or through our customer Satisfaction Survey




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Teledyne Controls - 501 Continental Boulevard - El Segundo, CA 90245 USA
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